Author Archives: francisds

About francisds

I guide clients in choosing technology solutions to bring about change in how they engage with their constituents. I work by generating ideas and shaping opportunities that lead to implemented solutions. My specialization is in the design of solutions comprising business and community technologies. I thrive with simplifying complex tasks. I am passionate about societal engagement and business to community collaboration.

Citizen-centered apps

The wave of making public data available continues as more countries adopt the model set by the US data.gov initiative – latest is the UK government’s data.gov.uk. Expectedly, it did not take long before sectors like transportation and law identified areas … Continue reading

Posted in consumer-centered design, crowdsourcing, health care, innovation, open data, social media | Leave a comment

Social media and healthcare

This weekend Aftenposten carried different stories around the cost of healthcare (for eg here and here – Norwegian texts). The technocrats and the bureaucrats will haggle about numbers and details while politicians extol the virtues of their party programs — … Continue reading

Posted in consumer-centered design, crowdsourcing, service innovation, social media | Leave a comment

From consumer-citizen to participant

Just as the global economy is making its recovery from the global financial crisis, we have the Euro-crisis on our hands. And adding to the excitement, the volcanic ash continues making business difficult for many industries on the continent. One … Continue reading

Posted in co-production, crowdsourcing, societal digital infrastructure, transparency | Leave a comment

Welfare 2.0?

Living in a welfare state, I am being increasingly convinced that the next level of welfare must embrace corporate social responsibility (CSR) – in a radically different way. Not very unlike the way that the Indian conglomerate Tata has demonstrated … Continue reading

Posted in business models, health care, societal digital infrastructure, sustainability, transparency | Leave a comment

Are public services different from other services?

There must be other people who also react to the notion of services from the public sector. What exactly are services from the public sector? How do these services compare to commercially provided services? Admittedly, the term “services” is overloaded, … Continue reading

Posted in education, health care, interoperability, societal digital infrastructure | Leave a comment

Innovations in service delivery

I have been spending a lot of time looking for innovations in service creation and come up with some very interesting cases. But none so impressive that could actually get me back to health care blogging. Listening to the Aravind … Continue reading

Posted in service design, service innovation, telemedicine | Leave a comment

Open Source is more than free software

The open source movement has been popularised by the geeks, who benefited immensely from the collaborative power of the internet. The notion of open source has been around for centuries albeit in small communities where knowledge sharing was a way … Continue reading

Posted in Digital Home, intention-value-network, open source, societal digital infrastructure | Leave a comment