Author Archives: francisds

About francisds

I guide clients in making strategic choices of technology to bring about dramatic change in how they engage with their constituents. I work by facilitating the generation ideas, shaping og concepts business opportunities that lead to solutions that people use - directly or indirectly. My specialization is in the design of collaboration and data-sharing solutions. I thrive with deconstructing complex activities. I am passionate about societal innovation and large scale business to community collaboration.

Welfare 2.0?

Living in a welfare state, I am being increasingly convinced that the next level of welfare must embrace corporate social responsibility (CSR) – in a radically different way. Not very unlike the way that the Indian conglomerate Tata has demonstrated … Continue reading

Posted in business models, health care, societal digital infrastructure, sustainability, transparency | Leave a comment

Are public services different from other services?

There must be other people who also react to the notion of services from the public sector. What exactly are services from the public sector? How do these services compare to commercially provided services? Admittedly, the term “services” is overloaded, … Continue reading

Posted in education, health care, interoperability, societal digital infrastructure | Leave a comment

Innovations in service delivery

I have been spending a lot of time looking for innovations in service creation and come up with some very interesting cases. But none so impressive that could actually get me back to health care blogging. Listening to the Aravind … Continue reading

Posted in service design, service innovation, telemedicine | Leave a comment

Open Source is more than free software

The open source movement has been popularised by the geeks, who benefited immensely from the collaborative power of the internet. The notion of open source has been around for centuries albeit in small communities where knowledge sharing was a way … Continue reading

Posted in Digital Home, intention-value-network, open source, societal digital infrastructure | Leave a comment

Consumer Centered Service Development – First Tuesday 23rd may 2006

As social media technologies build for interoperability, interesting things can happen. This presentation is 3 1/2 years old, but posted to slideshare 3 weeks ago. And now being linked to my blog. Am just curious to see how this works … Continue reading

Posted in consumer-centered design, consumerisation of IT, service innovation | Leave a comment

Designing public services

I have earlier blogged about service design and last week at the 1st Nordic conference on Service Design and Service Innovation conference I met a number of very skilled people from different domains. It just reinforced my thinking about the … Continue reading

Posted in citizens' portal, intention-value-network, knowledge sharing, rich experiences, societal digital infrastructure | Leave a comment

Education as a basic right – how can we make grassroot innovation scale up and out?

I am fortunate to live in a country where basic education is compulsory and higher education is a basic right. This means, as a parent I am obliged to send my children to school (grades 1-10) and penalised if I … Continue reading

Posted in business models, education, social responsibility | Leave a comment

Nobel prize for Obama – Why I think it is a good thing.

Friday’s announcement of the 2009 Nobel peace prize award to Obama has drawn much comment around the globe The comments are driving introspection and reflection at mulitple levels — as witnessed by blogposts and Facebook conversations. The notion of peace … Continue reading

Posted in collaboration, social responsibility | Leave a comment

Collaborative content creation

A big problem with laws and other technical material produced for bureacratic use is that it is – for all practical purposes – limited to those who are well-versed in the jargon or those with an immense capacity to read … Continue reading

Posted in collaboration, crowdsourcing, knowledge sharing, transparency | Leave a comment

Trends and ramblings

Over the last few days, I’ve been trend-hunting — political trends and technology trends. And picked up Arianna Huffington’s note on the “All for good” initiative. To me, the potential impact of this site is huge, not only is it … Continue reading

Posted in business models, crowdsourcing, innovation, transparency | Leave a comment