Category Archives: service design

Innovations in service delivery

I have been spending a lot of time looking for innovations in service creation and come up with some very interesting cases. But none so impressive that could actually get me back to health care blogging. Listening to the Aravind … Continue reading

Posted in service design, service innovation, telemedicine | Leave a comment

Visiting your doctor digitally

At the Telemedicine conference in Tromsø this year, an interesting paper was presented. Meeting your doctor using a webcam and an LCD screen is no rocket science however, the requirements of privacy and integration are critical. Being able to meet … Continue reading

Posted in EMR, service design, telemedicine | Leave a comment

Accelerating health care services

As I write this, it appears that Barack Obama has won the nomination as the Democrat’s presidential candidate. Whether he does what he says in his health care program is left to be seen (see my previous post). However, the … Continue reading

Posted in service design, service innovation | Leave a comment

Can the Nordic model for health care scale up?

As Google Health and Microsoft’s Healthvault solutions get out there and as health care devices hit the market I see the Nordic model being challenged to meet newer forms of interaction between medical professionals and consumers. Can the model scale? … Continue reading

Posted in insurance, service design | Leave a comment